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Terms Conditions You Need to Know

When you open your fortune garuda account and fund it through JazzCash, Easypaisa or Raast, you're agreeing to a simple set of rules that keep your wallet safe…

Account verification requiredLocal payment methods supportedWithdrawal verification processAccount closure available anytime
fortune garuda Terms Conditions You Need to Know
GET HELP FAST

How to Reach Us About Your Account

Questions about these terms or your account rights? We keep multiple support channels open so you can reach someone quickly, whether you're on mobile checking your wallet or at home on desktop.

Live Chat Real-time support for account and terms questions. Open the chat widget on your account page or the lobby lobby and ask about any rule or deposit process.
Email Support Send account verification questions, withdrawal delays or term clarifications to our support team. Expect a reply within one business day.
Account Settings Manage your contact details, review your deposit and withdrawal history, and request account changes or closure directly from your account dashboard.
YOUR DATA & SECURITY

How We Protect Your Account and Information

Your account details, payment history and gameplay records are encrypted and stored securely. We verify your identity before every withdrawal and keep withdrawal requests on file for dispute resolution.

Encryption & Storage

All deposits, withdrawal requests and account logins use industry-standard encryption. Your payment details are never shared with third parties outside the deposit and withdrawal process.

Identity Verification

Before your first withdrawal, we verify your phone number and linked JazzCash, Easypaisa or Raast wallet. This protects both your account and your winnings from fraud.

Withdrawal Records

Every withdrawal request is logged with your account, wallet address and timestamp. If a withdrawal is reversed due to incorrect details, we notify you and hold the funds for reissue.

Account Closure & Data Deletion

Close your account anytime through Settings. We delete gameplay data within 30 days; legal and tax records are retained per Pakistan data law where applicable.

Fraud & Dispute Handling

Report unauthorized deposits, incorrect payouts or account access within 7 days of the incident. We investigate and respond within one business day with findings and next steps.

Request Account Changes

Update your linked wallet, phone number or contact email anytime in Account Settings. Changes take effect after verification and remain auditable in your history.

Terms & Conditions – Your Questions Answered

Below are the questions we hear most often about account rules, eligibility, deposits, withdrawals and what happens if something goes wrong.

You must be at least 18 years old and eligible to play in your region. Access depends on local law and is available where local law permits. You'll confirm your age and details during account setup. If you're under 18 or ineligible, your account will be suspended.

Yes. Deposits are encrypted, verified against your account details, and processed instantly. Once a deposit clears into your wallet, it's your balance to play with. We don't hold or reverse deposits unless we detect fraud or a terms breach.

Update your linked JazzCash, Easypaisa or Raast wallet in Account Settings before you request a withdrawal. We verify the wallet address matches your account before processing. If details don't match, we'll hold the payout and ask you to confirm the correct address.

Yes. Go to Account Settings and select Close Account. We'll pause your ability to log in and deposit immediately. Any balance remaining will be held for 30 days pending your withdrawal request before we close the account fully.

Contact support immediately with details of the unauthorized deposit, payout or login. We'll review your account, check the transaction and wallet details, and respond within one business day with findings and any funds recovered.

Gameplay records and transaction history are deleted within 30 days of closure. Tax and legal records required by law are retained where applicable. You can request a data summary anytime before deletion.

Deposits via JazzCash, Easypaisa and Raast carry no additional fee from fortune garuda. Your bank or wallet provider may apply their own transfer charges. Withdrawals process at no charge; any delays are notified immediately.